Shipping policy
Shipping Policy
Thanks for shopping with Wylo! Here's everything you need to know about how and when your order arrives.
Order Processing
All orders are processed within 1–3 business days after your purchase. You'll receive a confirmation email with tracking information as soon as your order ships. Orders placed on weekends or holidays are processed the next business day.
Shipping Times
Estimated delivery times after processing:
- United States: 7–15 business days
- Canada & Europe: 10–20 business days
- Rest of world: 10–25 business days
Please note these are estimates, not guarantees. Delivery times can vary due to customs, carrier delays, holidays, or high-demand periods outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number by email. It may take 2–5 days for tracking to become active as your package enters the carrier network. You can track your order anytime using the link in your shipping confirmation.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Keep an eye out for free shipping promotions!
Delays
Occasionally, factors like customs processing, weather, or carrier backlogs can cause delays. If your order hasn't arrived within the estimated window, please reach out to us at trywylo@gmail.com and we'll look into it right away.
Wrong Address
Please double-check your shipping address at checkout. Wylo isn't responsible for orders shipped to incorrectly provided addresses. If you notice a mistake, contact us within 12 hours and we'll do our best to correct it before your order ships.
Questions?
We're here to help. Reach us anytime at trywylo@gmail.com and we'll respond within 24 hours.