Refund policy
Refund Policy
At Wylo, your satisfaction matters to us. Because of the nature of our products, we handle refunds and replacements as follows.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, we'll make it right. Contact us within 48 hours of delivery at trywylo@gmail.com with:
- Your order number
- A photo or short video showing the issue
Once we review it, we'll offer you a free replacement or a full refund — your choice. You won't need to ship anything back.
Items That Didn't Arrive
If your tracking shows delivered but you haven't received your order, or if your order hasn't arrived within the estimated delivery window, reach out to us at trywylo@gmail.com. We'll investigate and, if confirmed, send a replacement or issue a full refund.
How Refunds Are Processed
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a little longer to appear on your statement.
Change of Mind
Because our items ship directly from our fulfillment partners, we're unable to accept returns for change-of-mind purchases once an order has shipped. Please double-check your order before completing checkout — and if you spot a mistake, contact us within 12 hours and we'll do our best to correct it before it ships.
Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, as long as they haven't yet been processed for shipping. After that, we're unable to cancel once the order is on its way.
Questions?
We're here to help. Email us anytime at trywylo@gmail.com and we'll respond within 24 hours.